Thank you for shopping Healy World products. Healy World stands behind the quality of its products and takes every effort to handle effectively with cases of defective or damaged products. Healy World warrants that its products will correspond with the specifications at the time of delivery and agree to remedy on non-conformity from the date on which the risk passes to the purchasers within the Warranty Period as mentioned below. We shall not be liable whatsoever in regards of any defects in the products after the said period.

Right of Withdrawal for Consumers
for Healy devices purchased online

The following information about returns applies only to consumers. Consumers enjoy a right to withdraw from their contract relating to the online purchase of Healy devices, based on the following provisions. The right of withdrawal expires in the case of an online contract relating to the purchase of Healy softwares to the extent permitted and under the conditions applicable by law. A consumer is any individual who makes a legal transaction for purposes that cannot be attributed predominantly to commercial or self-employment-related activity.

Right of withdrawal and returning Healy devices purchased online
You have the right to withdraw from this contract relating to the online purchase of Healy devices within fourteen (14) days without having to give reason. The withdrawal period is fourteenth day from the day on which you, or a third party nominated by you who is not the carrier of the goods, take possession of the goods. To exercise your right of withdrawal please log in and submit a ticket in the Support Center: Include your name, email address, telephone number, and request to return a Healy device in your ticket. We will process your return and send you a return label. Package your Healy device securely, affix the return label, and bring the package to the nearest DHL drop-off location. You can also contact us at:

Healy International B.V.
Paterswoldseweg 806,
9728 Groningen
Netherlands
E-Mail: contact.emea@healy.world
Phone: +31 507 995 084

You must provide a clear statement (e.g. a letter sent by post or an email) indicating your decision to withdraw from this contract. You may use the enclosed sample form to withdraw from your purchase contract, though it is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us) without undue delay and at the latest within fourteen (14) days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods without undue delay and in any case no later than fourteen (14) days from the day on which you notify us of the withdrawal from this contract to us.
The deadline is met if you send the goods before the expiry of the period of fourteen (14) days. In the event of a withdrawal, you shall bear the direct costs of returning the goods, unless we have expressly agreed otherwise with you. If we provide you with a return label and you use it, the return shipping costs will either be borne by us or deducted from your refund, as set out in the table below. No additional handling fees apply for exercising your right of withdrawal.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

ISO-Code	Country	Local currency	Deducted amount incl. VAT
CW	Curaçao	ANG	21,00
CH	Switzerland	CHF	10,50
LI	Liechtenstein	CHF	10,50
CZ	Czechia	CZK	241,50
DK	Denmark	DKK	74,50
AT	Austria	EUR	10,00
AW	Aruba	EUR	10,00
BE	Belgium	EUR	10,00
BG	Bulgaria	EUR	10,00
CY	Cyprus	EUR	10,00
DE	Germany	EUR	10,00
EE	Estonia	EUR	10,00
ES	Spain	EUR	10,00
	Canary Islands	EUR	10,00
FI	Finland	EUR	10,00
FR	France	EUR	10,00
	French Guyana	EUR	10,00
GR	Greece	EUR	10,00
HR	Croatia	EUR	10,00
HU	Hungary	EUR	10,00
IE	Ireland	EUR	10,00
LT	Lithuania	EUR	10,00
LU	Luxembourg	EUR	10,00
LV	Latvia	EUR	10,00
MC	Monaco	EUR	10,00
MT	Malta	EUR	10,00
NL	Netherlands	EUR	10,00
PT	Portugal	EUR	10,00
	Madera	EUR	10,00
	Acores	EUR	10,00
RE	La Réunion / France	EUR	10,00
RO	Romania	EUR	10,00
SI	Slovenia	EUR	10,00
SK	Slovakia	EUR	10,00
GG	Guernsey	EUR	10,00
JE	Jersey	EUR	10,00
BQ	Bonaire	EUR	10,00
UK	United Kingdom	GBP	9,50
NO	Norway	NOK	100,00
PL	Poland	PLN	47,50
RS	Serbia	RSD	1.180,00
SE	Sweden	SEK	116,50
UA	Ukraine	UAH	316,50
AE	United Arab Emirates	USD	12,50

Right of Withdrawal and Return — Zero Hertz Products

You have the right to withdraw from purchases of Zero Hertz products within fourteen (14) days of taking possession of the goods, without giving any reason. To do so, please submit a ticket in the Support Center including your name, email address, telephone number and product details. We will provide you with a return label for drop-off at the nearest DHL location.

The hygiene exception under Art. 16(c) of Directive 2011/83/EU does not apply, as the product is not delivered with an individual seal. You may inspect the goods as you would in a physical store; liability for diminished value is limited to use beyond what is necessary to establish the nature, characteristics and functioning of the product.

The consequences of withdrawal described above (reimbursement within 14 days, original means of payment, standard delivery costs) apply equally to Zero Hertz products.

Form template for withdrawal

(If you want to withdraw from the contract, please fill out this form and send it back.)
To Healy International B.V. Paterswoldseweg 806, 9728 Groningen, Netherlands
E-mail address: contact.emea@healy.world

Herewith I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the
the following Healy devices (*),/the provision of the following service(*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date(s)

(*) Delete where not applicable.

Return Policy
Healy World Return Policy for Defective or Damaged Products

The following information about returns applies for Defective or Damaged Products.

1. Field of Application

1.1 You are required to inspect the products immediately upon taking delivery and notice of any defects attributable to Healy insofar as those defects can be reasonably established.

1.2 A product is defective if it does not conform to the agreement at the time of delivery and situations where a product:

a) It does not correspond with its description in the advertising or elsewhere; or
b) It is not of a satisfactory quality as reasonably expected according to the terms of the agreement; or
c) It is unfit for any purpose informed to the seller before the seller purchases the product.

1.3 This “Healy World Return Policy” is applicable only for the return of defective products in situations described above and remedies in accordance with the law are available if the product had been purchased within the past two (2) years. However, the remedies are not available if the product becomes defective after two (2) years of purchase.

1.4 This “Healy Return policy” is applicable only for products accompanied with a genuine Healy purchase invoice.

1.5 Other than the time frame mentioned above, Healy World is not required to remedy the defective product if:

a) The consumers had damaged the product.
b) The consumers had misused the product and caused the fault.
c) The consumers had tried to repair the item himself or had someone else try to repair it, and in the process damaged it.
d) The consumers had been informed about the fault before he decided to buy the item.
e) The consumers had exercised his right of withdrawal from the purchase contract.
f) The fault is because of wear and tear; and
g) Beyond the warranty period of two (2) years for Devices only (“Warranty Period”)
from the date the risk passes to the purchaser. Accessories are excluded under the warranty unless provided under the local law

1.6 Statutory Warranty — Zero Hertz Textile Products

Notwithstanding section 1.5(g), Zero Hertz textile products (including the Zero Hertz Sleep Mask, blankets and beanies) are subject to the statutory warranty of two (2) years from delivery pursuant to Directive (EU) 2019/771. Defects appearing within twelve (12) months of delivery are presumed to have existed at the time of delivery.

The warranty does not cover: normal wear and tear, colour fading, pilling, accidental damage, or damage caused by failure to follow the care instructions supplied with the product.

Remedy: repair or replacement (at your choice); if both are impossible, price reduction or withdrawal from the contract. Your statutory rights remain unaffected.

1.7 Healy World will not accept returns of any merchandise that is clearly identified at the time of sale as a demonstration kit, nonreturnable, discontinued, as a seasonal item or currently non-saleable

2. Return of defective or damaged Healy World products

2.1 Please log in and submit a ticket in the Support Center Include your name, email address, telephone number, and request to return a Healy in your ticket. We will process your return and send you a return label. Package your Healy securely, affix the return label, and bring the package to the nearest DHL drop-off location.

2.2 The products you return cannot exceed the quantity appearing on the Healy’ World’s purchase invoice.

2.3 A Healy World product considered defective/damaged must be returned in new and unused condition, in the original packaging, and with all original tags and labels attached.

2.4 The return of a Healy World product considered defective must be postmarked within the Warranty Period .

2.5 Upon receipt of the returned product, Healy will fully inspect it and notify you, within a reasonable period of time, whether you are entitled to a replacement, repair, refund or price reduction of the product, as a result of the defect or the damage.

2.6 If you are eligible to a replacement or refund, Healy will initiate replacement of the product or refund of the purchase price, using the original method of payment.

2.7 A misused Healy product after receipt, including in situations as described in Section 1.5 above, cannot be considered as defective or damaged product according to this “Healy Return Policy”.

2.8 A Healy product cannot be considered damaged according to this “Healy Return Policy”, if and to the extent that the damage results from a circumstance occurred (a) when you or a third party indicated by you and other than the carrier acquired the physical possession of the product; or (b) upon delivery of the product to the carrier by Healy if the carrier was commissioned by you to carry the product and that choice was not offered by Healy.

2.9 For returns due to a defect, we shall bear the necessary costs of returning the product. If you arrange the return without a return label provided by us, we will reimburse you for the reasonable shipping costs incurred once the defect has been confirmed. In such a case, the risk of transport shall remain with us within the scope of statutory subsequent performance.

3. Contact details

If you have any questions concerning this “Healy World Return Policy”, please contact us at:

Healy International B.V.
Paterswoldseweg 806,
9728 Groningen
Netherlands
E-Mail: contact.emea@healy.world
Phone: +31 507 995 084